We will accept returns of order that has been misprinted, not your art, printed in the wrong area, or shirts that you have ordered without any printing. There is a 30 day time limit to all return items. For t-shirts that have been ordered without printing there is a restocking fee that is passed on to our clients because they are passed on to us from the wholesale item companies.
Your order can only be fully cancelled up to 24 hours after payment has been sent. After this point there will be an art charge of 45.00 for cancellation because our art department has started working on your order. After you approve the art this order cannot be cancelled all the t-shirts have been ordered at this stage and it is ready to be printed. We do however allow art changes up to 24 hour after you approve the art.
What is the difference between a bitmapped .tiff and a .bmp file?
Yes. A bitmapped .tiff file is an image that has been scanned as or converted to lineart and saved in the tiff file format. There is either black or white on this image; no gray tones. A .bmp file can contain colors, and are generally very large in size and low in quality. We do not print from .bmp files.
You get white or natural t-shirts with whatever image you are currently printing on your order. The will be printed anywhere on the free t-shirt except sleeves.
What if I change my mind on the art I send to you?
You have 24 hour from the point of your approval to stop the printing and change artwork. If there has not been any change from that point forward, the printing process has begun and it cannot be changed.
Can I just order t-shirts without any printing on them?
Yes, just ask for a quick quote and do not fill out printing request, just place item amounts and a description of what you want in the (other box) at the end of the quote screen
If we print your shirts, stickers or buttons wrong, we'll redo them right. If we print your order wrong because of an error on our end, we'll reprint or replace your order for free. If it becomes a rush job because we messed up for you, we'll rush the printing as much as we can (faster shipping at your expense). You are responsible for sending the bad shirts, stickers or buttons back to us.
If your order is wrong because you didn't proof the images we sent you, or you picked out the wrong color, brand, size, etc, we'll work with you to reprint them, but we accept no responsibility for the error.
If your order is wrong because of an error on our end, send them back and we'll credit your Splat-Tees account. If they're wrong because of an error on your end, we do not offer a refund or credit.
If you'd like to cancel your order, you are responsible for whatever work or inventory we've put into your job up to that point. You are also responsible for a 5% cancellation fee, which is five percent of your total order.
Yes, just ask for a quick quote and do not fill out item request, just place art description of what you want in the (other box) at the end of the quote screen.
We will give you only an art charge quote.
Yes, if the art is 4 color process (process occurse when your art surpasses the amount of colors we can place on the printing press, we limit this to 6 colors in total, OR you want a photograph on a t-shirt).
If your art has hi amounts of halftones that require an extended time for our artists to handle. Not to worry this only happens in extreme cases and we would contact you through e-mail, phone or on the quote that this charge is nessisary and how much it will be.
Is there any acception to your No additional charges policy?
Yes, on very rare occations there may be an art charge or a rush order charge which would be disclosed at time of your initial quote.
Setup is expensive. We have a minimum order of 250 stickers for an order because otherwise, it's just not worth the setup and printing. Trust me, you'll get rid of 250 stickers faster than you think.
When does the clock start for my job's turnaround time?
As soon as we've got final artwork and payment in full. We need payment up front and artwork before we can start processing your order. So if you're in a hurry, make sure you've got those two items ready to go so your shirt printing order isn't delayed.
For shirts before printing, your price breaks come in at 24, 72, 501 and 1001 pieces in the same color and style. You can mix sizes.
For printing price breaks, you're looking at quantities of 24, 72, 144, 251, 501, 1001 of the same screens in the same location. You can change colors for a price, and still keep the price break.
How do I know that you're going to print the images where I want them printed?
We will send you a proof with approximate size and placement. Before we submit the final order to our printers, we send you a .gif file for your approval. Then it's in the hands of the silk screen gods.
Better prices for you! In order to provide you with the lowest possible prices we have cut out overhead.You may contact us via email at Contact@LivingGraphics.net or we can communicate by phone if you wish.We can call you on our nickle or you may call us if you prefer.
Will you print and ship one or two shirts at a time for me as I get orders?
Yes. We're happy to do this for you, but you'll be paying insane setup fees. You're much better off printing 24 shirts and having them shipped straight to you so you can handle the whole thing.
How do I order?"
What is your return policy?
What if I want to cancel my order?